Cancellation & Refund Policy

Our policy regarding booking cancellations and refunds.

Cancellation Policy

Hotel Prem Sadan believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Online Bookings via our official booking engine: The booking amount is strictly non-refundable.
Walk-in/Direct Bookings (made at the hotel or via phone): Free cancellation is permitted up to 48 hours before the scheduled check-in time. After this period, cancellation charges may apply.
In case of a no-show without any communication, a charge equivalent to the full reserved stay will be applied and the booking will be cancelled.
In unforeseen circumstances or major events, the management reserves the right to cancel reservations. In such cases, a full refund will be processed if any payment has been made.

Refund Policy

In case of receipt of a booking confirmation that is not as per your request, you must bring it to the notice of our customer service at reception.premsadan@gmail.com within 24 hours of receiving the confirmation.
The Customer Service Team, after looking into your complaint, will take an appropriate decision.
In case of any refunds approved by Hotel Prem Sadan, it will take 7-10 business days for the refund to be processed and reflected in the end customer's account.